Terms of service

Welcome to Gogo. These Terms of Service govern your use of our website and the purchase of our products through our online store or authorised outlets. By accessing our website or placing an order, you agree to these Terms.

Please read them carefully.

1. About Us

Gogo (“we”, “us”, or “our”) is a South African producer and retailer of artisanal condiments and related food products.

Registered business details and contact information are available on our website, as required by the Electronic Communications and Transactions Act (ECTA).

2. Use of Our Website

You agree to use this website:

  • Only for lawful purposes
  • In a manner that does not infringe the rights of others
  • Without introducing harmful code, misuse, or interference

We reserve the right to restrict or terminate access where misuse occurs.

3. Product Information & Availability

We take care to ensure that:

  • Product descriptions, pricing, and imagery are accurate
  • Ingredients and allergen information are clearly provided

However:

  • Images are for illustrative purposes only
  • Seasonal ingredients, small-batch production, or packaging changes may result in slight variations

All products are subject to availability.

4. Pricing & Payment

  • All prices are quoted in South African Rand (ZAR) and VAT is not applicable
  • Prices may change without prior notice
  • Payment must be completed before dispatch of online orders

We use secure payment gateways compliant with South African banking standards.

5. Online Orders & Delivery

Delivery timeframes are estimates and may vary due to factors beyond our control.

Ownership and risk pass to you upon delivery to the address provided, subject to your rights under the CPA.

6. Cooling-Off & Returns

Returns and refunds are governed by our Returns & Refunds Policy, read together with these Terms.

Nothing in these Terms limits your rights under the Consumer Protection Act.

7. Food Safety & Storage

You acknowledge that:

  • Gogo products are food items requiring appropriate storage
  • Storage instructions on product labels must be followed

We are not responsible for product quality issues arising from improper storage or handling after purchase.

8. Promotions & Offers

Promotional offers:

  • Are valid for the period stated
  • Cannot be combined unless expressly indicated
  • Are subject to stock availability

We reserve the right to amend or withdraw promotions in accordance with applicable law.

9. Intellectual Property

All content on this website — including text, images, branding, recipes, product names, and designs — is the property of Gogo or its licensors.

You may not:

  • Reproduce, distribute, or exploit content for commercial purposes
  • Use our branding without written consent

10. Limitation of Liability

To the extent permitted by South African law:

  • Gogo will not be liable for indirect, incidental, or consequential losses
  • Our liability is limited to the value of the goods supplied

This clause does not limit liability where prohibited by the CPA.

11. Privacy & Personal Information

We collect and process personal information in line with the Protection of Personal Information Act (POPIA).

Please refer to our Privacy Policy for full details.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of those sites.

13. Changes to These Terms

We may update these Terms from time to time.
The latest version will always be available on our website.

Continued use of the website constitutes acceptance of any updates.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

South African courts shall have jurisdiction over any disputes.