Refund policy

At Gogo, we take pride in the quality and care that go into every jar.
If something isn’t right, we’ll do our best to make it right — always in line with the Consumer Protection Act (CPA) and food safety requirements.

Returns on Food Products

Due to the nature of our products and for health and safety reasons, opened food products cannot be returned, unless they are defective or unsafe.

Change of Mind

We do not offer returns or refunds for:

  • Change of mind

  • Taste or flavour preference

  • Incorrect selection by the customer

This applies to all food items supplied correctly and in good condition.

Online Orders – Cooling-Off Period

In accordance with the CPA, customers who purchase products online may cancel their order within 7 days of delivery, provided that:

  • The product is unopened

  • The seal is intact

  • The product remains in a resaleable condition

Delivery charges are non-refundable for change-of-mind cancellations.

Faulty, Unsafe or Incorrect Products

If a product is:

  • Damaged or spoiled

  • Unsafe or unfit for consumption

  • Past its best-before date at the time of purchase

  • Incorrectly supplied

You are entitled to a refund, replacement, or store credit, as provided for under the CPA, for up to 6 months from the date of purchase.

The choice of refund, replacement, or credit rests with the customer.

What We’ll Need

To help us resolve the matter quickly, we may ask for:

  • Proof of purchase

  • A photograph of the product and packaging

  • Batch or best-before details

Returned products may be assessed to confirm the issue.

Online Orders – Damaged or Incorrect on Delivery

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.

Once confirmed:

  • We’ll arrange a replacement or refund

  • Any return delivery costs due to our error will be covered

Refunds are processed within 5–7 business days.

In-Store Purchases

For purchases made in-store or via authorised stockists:

  • Returns require proof of purchase

  • Products must be unopened, unless faulty

Faulty items will be handled in line with CPA requirements.

Gift Sets & Hampers

Gift boxes and bundles are treated as a single product.

  • Individual items cannot be returned separately unless faulty

  • Where one product is defective, we will replace that item only

Storage & Handling

Refunds will not apply where product quality has been affected by:

  • Incorrect storage after purchase

  • Failure to refrigerate after opening (where indicated)

  • Product tampering or misuse

Your Rights

This policy does not limit or replace any rights you may have under the Consumer Protection Act (CPA).